SI and NL 2022 Crashing when we try to acquire photo

Dear forum members and BMF support team,
We recently upgraded our system to the latest 2022 NL and SI, however we are experiencing crashes in both softwares when we try to acquire a photomicrograph. Does anyone know how to fix it?

Hi Patrick,
I’m sorry to hear you are having issues with our software crashing, these issues can be tricky to diagnose and are often system-specific. I’d recommend opening up a support case here and someone from our team will be in touch with you shortly!

Thank you for your reply, I already opened a support case. Waiting for MBF support team reply.

Perfect! Looks like Dr. Dan Peruzzi has taken this case, you should be hearing from him soon!